Help and FAQS

Free Delivery– Shipped via Royal Mail 2nd Class. Usually arrives within 2 – 3 days of postage

Royal Mail 1st Class – Upgrade to 1st class. Usually arrives within 1 working day of postage.

Royal Mail 48 Tracked – Shipped by Royal Mail Tracked 48. Full tracking available from the My Account section and usually arrives 48 hours after posting.

Next Day Courier Delivery – A mix of carriers are used depending on where in the UK the item is being sent. This will usually be via DHL, Royal Mail 24, Parcel Force or TNT with next day delivery.

And more available at Checkout

Orders are usually despatched within 1- 2 business days. If your order is placed before 7PM it will usually be posted or with the courier the next day. Orders made after this time will usually be posted a day later.

You can track your order from the ‘My Account’ section of the site. You will usually find a tracking number / link but you may instead receive those details via e-mail depending on which courier is used.

If 1st or 2nd class is used, only very limited tracking is available to you and to us. Once a parcel leaves us, tracking is down to the courier (usually Royal Mail).

While we will always do our best to help you track down a parcel we ask that you ensure the correct address is used at checkout and if tracking is important to you, select an option at checkout with tracking available.

We only deliver to the UK postcodes at this time. If you have a UK postcode but do not get the option to select shipping, please contact us.

VAT is included in the prices you see on our product listings and you will see a breakdown of VAT upon checkout. There are no additional import fees as our stock is always shipped from within the UK.

Gunpla Points are awarded for most purchases on the site and can be redeemed for discounts on future purchases.

Your Gunpla Points expire 4 months after they are earned so be sure to use them up in time!

You can read more on Gunpla Points here

We’re sure you will love your purchase but we accept returns of unopened, unwanted items within 14 days of you receiving your order. 

Return shipping will be at your own cost. Refunds minus the original shipping cost (if a method other than free shipping was used) will be issued within 5 working days of us receiving the item back from you.

If an item arrived damaged or if there was a problem with your order please contact us within 14 days so we can start the returns process.

We currently offer the following secure payment gateways at checkout:

Stripe – A widely used payment gateway used to securely process card payments. Accepts all major debit / credit cards.

Klarna – Buy now, Pay in 30 days.

OR

Split your purchase into 3 monthly payments for orders over £50

This is an interest free short term credit arrangement handled by Klarna.

Clearpay – Split the cost of your purchase over 4 interest free fortnightly instalments. Applicable to orders over £25

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.


Here’s how it works:


Step 1
Add products to your cart and select “Klarna” when you check out


Step 2
Enter a few personal details and you’ll know instantly if you’re approved


Step 3
Klarna will send you an email confirmation and reminders when it’s time to pay and
you can manage your orders and payments in the Klarna app.


Payments information


Pay in 30 days

Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees. No impact to your credit score.
Paying after delivery allows you to try before you buy and is the easiest way to shop online.
– Complete the payment in full after purchase at no added cost.
– Report returns directly in our app and only pay for the items that you keep.
– Not making your payment on time could affect your ability to use Klarna in the future.
– Debt collection agencies are used as a last resort
You must be 18+ and a UK resident to be eligible for this credit offer. Pay Later Terms and Conditions


Pay in 3 interest-free instalments


Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically
every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a
credit reference agency. This will not affect your credit score.
No interest. No fees. No impact to your credit score.
– A new way to pay that’s an alternative to a credit card.
– 3 instalments gives you flexibility to shop without interest or hidden fees.
– Not making your payment on time could affect your ability to use Klarna in the future.
– Debt collection agencies are used as a last resort.
You must be 18+ and a UK resident to be eligible for this credit offer. Pay in 3 Terms and Conditions


About Klarna


Pay online or in the app
Review your latest purchases and make payments in the Klarna app or
online.
● Download the Klarna app: https://www.klarna.com/app
● Log in online: https://app.klarna.com/login.
● Chat with customer service:
https://www.klarna.com/uk/customer-service/
Safe and secure
With Klarna, you are always covered through Klarna’s Buyer Protection
policy. Modern safeguards protect your information to prevent
unauthorized purchases.
Frequently asked questions
Visit our FAQ (https://www.klarna.com/uk/customer-service/) page to
find out more about using Klarna.

“At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to
send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.
● More than 90 million shoppers are using Klarna.
● 200,000 retailers are working with us worldwide.
● We’re one Europe’s largest banks and we’ve been powering online checkouts for over 15 years.
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.”

Gundam Gateway is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only
available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply.

Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA

Contact Us

If a problem arises with your order or you would like to get in touch for any other reason, please contact us using one of the methods below:

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  • 100 Points = £1
  • Points just for signing up
  • Points earned for every purchase
  • Points every time you leave a review

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